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FAQ - Laundry Near Me
Residencia 8888, Pearl Drive, Ortigas Center
(Support Hours) Mon-Fri 09:00 AM - 06:00 PM
BOOK NOW
BOOK NOW
Residencia 8888, Pearl Drive, Ortigas Center
(Support Hours) Mon-Fri 09:00 AM - 06:00 PM
Home » FAQ

FAQ

[ Frequently Asked Questions ]

Reliable Answers to Our Most
Common Questions

We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Your First Order!
How can I use LAUNDRY NEAR ME?
1. Start by signing up.
2. Set your location.
3. Select your preferred merchant and service.
4. Set pickup & delivery details, including preferred schedule.
5. Checkout & choose payment method.
Where do you currently operate?
We have merchants all over Metro Manila! We also started expanding to major cities in the country.
I can’t access my Laundry Near Me account, I think I forgot the password?
Please click on the customer login button on top right side of the website and click on login in the listing page. Login Pop Up box will appear and then click on the forgot password and provide the registered email or registered phone number details to reset your password .
How can I choose the best service provider?
All of our Service providers are professional and highly-qualified. Check the service price, and choose the one within your budget. Also, we advise you to choose laundry shops with high ratings and good reviews!
What happens if an article is damaged during service?
Our merchants are all trained and professional, hence, they handle every item with utmost care. They have also established well-defined work procedures to ensure there are no damages during the process. In spite of precautions, if there is an event involving damage, our merchant will proactively take measures to compensate for the damage. You could also reach out directly to the merchant or report such an incident via email to support@laundrynearme.ph or chat with us Mon-Fri from 9 AM to 6 PM. However, reporting of any such damage should be in accordance within the merchant's reporting policy. Otherwise, it will not be a valid claim.
What happens in case the requested job takes more time than expected?
The time taken to service an order is estimated accurately and is reflected in the service menu. For any unforeseen reason the service takes longer, our merchant will advise you about the additional time it might take to complete the services so that you could plan your schedule accordingly.
Can I place a laundry service request without registering on your site?
No. Currently you can place a service request only by signing up through our website https://booking.laundrynearme.ph or through our mobile apps available on both Android and Apple App Stores.
Can I modify my phone number and location?
Absolutely, just log in and then click “Profile” & “Edit”.
What is your rescheduling policy?
We understand that plans change and it could be possible that you might want to reschedule the pickup/delivery. Please reach out to us at least 4 hours prior to the schedule. Make sure that you reach out to us anytime in between Mon-Fri 9AM to 6PM. For all rescheduling request you can reach out to us via
Mobile +63 998 499 8899
Chat Support via the App
Email: support@laundrynearme.ph
How can I contact you if I have questions?
Please feel free to contact us with any questions, concerns, and/or comments via:
Chat Support via the App (most Preferred)
Mobile +63 998 499 8899
Email: support@laundrynearme.ph
Support schedule is from Mon-Fri 9:00AM to 6:00PM. Otherwise, we will get back to you as soon as possible.
How are your service delivery and team rated?
You can go to the Your Profile Section , click on bookings and click on the completed service to rate the Laundry Shop. We will also send you the Email reminding you rate the service on different parameters and judge the overall satisfaction of the service. Good rating is always appreciated without saying.
Do Laundry Shops rate customers as well?
After each service is completed, merchants generally rate the customers as well.
What are the modes of payment?
We only accept payments via CASH (pass it to the rider/agent), and or through our online payment facility on our website & our apps.
What is Laundry Near Me e-wallet?
Laundry Near Me allows you to transfer money from your bank to you e-wallet anytime and you don’t have to worry about having your card with you or pulling it out of your wallet or bag while making any new service order. All gifts cards Amount, Loyalty points encashments will be credited into your wallet only. After you login , you can click on the wallet icon or click on your name on the Top right side of the website and then click wallet to access your e-wallet. In no circumstances you will be allowed to transfer money from wallet to banks. Wallet amount can be used only by purchasing services on our App.
What happens if I don't like the work?
Any complaints about a laundry service will be carefully examined, but will not be accepted if has been more than the complaint policy window set by the merchant.

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We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.

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